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Benidorm break couple left in limbo after car stolen from outside Normandy Hotel near Glasgow Airport

Lynn and Raymond Eddie booked a hotel with secure car parking before they headed off to Benidorm on holiday.

They stayed overnight at the Normandy Hotel, left their vehicle and took the free shuttle bus to Glasgow Airport early the next morning.

But they were horrified when they returned a week later to find their car had disappeared.

Lynn, 48, said: “I am still in shock. I can’t believe what has happened.

“Initially, we thought hotel staff had misplaced the keys. Then we realised the car was gone.

“I’m really upset about this. I’ve had to take time off work.”

Normandy Hotel in Renfrew, near Glasgow Airport
(Image: Drew Neil)

The couple, of Altens, Aberdeen, flew to Benidorm on November 11.

They’d booked into the Normandy the night before, paying £67.50 for an overnight stay and car parking for the week.

Lynn, a supermarket area manager, said: “We were heading to Benidorm for the annual fiesta with friends.

“It was the first time we’d been on holiday without our two boys – Kieran, who’s 15, and 13-year-old Kaden.

“The boot was full of Christmas gifts. We’d spent £1500 at a designer outlet.”

The Eddies parked the vehicle, a Ford Focus, at the hotel entrance. As they were leaving for their flight, they handed in their keys at reception in an envelope provided by the hotel.

Lynn said: “We’d been told this was the procedure.

“The night porter said the car would be moved round to their secure parking area.”

But the hotel did not log the car on their computer. When the couple got back, the keys couldn’t be found – and neither could the car. Lynn and Raymond, 43, a welder, searched frantically but there was no sign of it.

She said: “The police checked CCTV and saw a man in a hooded top driving off the day before we were due back. There’s footage of him reversing out of the space we’d left the car in.

“So the Normandy hadn’t moved our car to the secure area.”

Lynn and Raymond were relieved when the hotel told them they accepted full responsibility.

She said: “They paid for a taxi to take us home.”

The couple’s Ford Focus, similar to this one, was stolen from the hotel

But Lynn called me when the Normandy’s insurance broker said the hotel had no cover.

Lynn said: “I want other people to know what happened to us. It’s a disgrace.”

I got on to the hotel. They said: “The vehicle was parked by the guest and stolen by a criminal within the jurisdiction of the public areas of the hotel car park, where there are ample and clear disclaimer notices to acknowledge the terms and conditions of our insurance.

“Our insurance agents have advised the client and will work to reach an outcome to this very recent and ongoing criminal investigation.”

But the fact remains that the hotel had Lynn’s keys. The car was in their care.

Thankfully, her own insurer is on the case.

But I’d be keen to hear from anyone who has had similar issues with the Normandy.

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